Privacy policy

Practitioner and practice listings

The directory publishes professional information about health practitioners and practices: name, profession or specialty, practice name and address, business phone number, business website, qualifications and areas of interest, and, where a practice has supplied or published them, opening hours, billing arrangements and services. This information is compiled from publicly available sources and from practices that claim their page. It is professional, not private, information; we do not publish home addresses, personal mobile numbers or personal email addresses.

Practitioners and practices can ask us to correct or remove a listing at any time through corrections and removal. Removal requests from the practitioner or practice concerned are honoured.

Information we collect from visitors

We use a privacy-focused analytics service (Ahrefs Web Analytics) that records page views and aggregate usage without cookies and without identifying individual visitors. Our hosting provider keeps standard server logs (IP address, browser, pages requested) for security and reliability for a limited period.

If you email us, claim a practice page or send a correction, we keep the details you provide (name, email address, the listing concerned and your message) for as long as needed to act on the request and keep a record of it. Claims are verified using an email address already published for the practice.

How we use and share information

We use the information above to run and improve the directory, to verify and process claims and corrections, and to respond to you. We do not sell personal information. We share it only with the service providers that host and run the site (hosting, database, email delivery), who may store data in Australia or overseas, and where the law requires. The directory contains labelled links to online clinics run by Telehealth Australia Group; following such a link takes you to that clinic's own site and privacy policy.

Access, correction and complaints

You can ask what personal information we hold about you, ask us to correct it, or make a complaint by emailing privacy@healthfinder.au. We respond within a reasonable time, normally 30 days. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).